Shipping & Returns
We offer free shipping to anywhere in the continental United States.
We will contribute $40 towards any International shipping order. The balance of the shipping costs must be paid for by the purchaser. We will take care of the arrangements, and work with you on the cost before sending the order.
A non-defective product may be returned to Hydropolis within thirty (30) days of the invoice date for a refund of the original purchase price with the following amendments/fees:
1. Hydropolis will refund neither the original shipping cost nor the shipping and handling fees incurred from the products return. If the original purchase was made under a “Free Shipping” promotion then a standard $40 fee will be deducted from any return in counter to that offer.
2. No refund will be granted for a product that has been opened, used, or tampered with in any way which jeopardizes Hydropolis’s ability to remarket or resell the product. Hydropolis maintains full discretion in decisions regarding a products fitness for return. 3. Any non-defective returns are subject to a 15% restocking fee, which percentage is taken from the final purchase price less any shipping or handling charges.
4. Quantity purchases of five machines or more are not eligible for return